Severe Weather FAQs for Providers

I am a Primary Care Dentist and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?esarmany2022-09-26T14:19:03+00:00

I am a Primary Care Dentist and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?

Yes. Please contact our Provider Hotline at 1-855-698-6262 and let us know your estimated time of office closure. Also, please contact any MCNA members who have an appointment scheduled during this time period and reschedule them. Any answering service for your office should include information regarding this closure and instructions on how to seek care in an emergency.

An MCNA member presented in my office. I am not their Primary Care Dentist and their Primary Care Dentist’s office is closed due to severe weather. Can I see this patient?esarmany2022-09-26T14:19:34+00:00

An MCNA member presented in my office. I am not their Primary Care Dentist and their Primary Care Dentist’s office is closed due to severe weather. Can I see this patient?

Yes, if you are an MCNA provider. Please inform the member that they can switch back to their regular dentist once their office re-opens.

An MCNA member presented in my office with a dental emergency. I am not their Primary Care Dentist and their Primary Care Dentist’s office is closed due to severe weather. Can I see this patient?esarmany2022-09-26T14:20:19+00:00

An MCNA member presented in my office with a dental emergency. I am not their Primary Care Dentist and their Primary Care Dentist’s office is closed due to severe weather. Can I see this patient?

Yes. Please include a narrative with your claim that includes information about the emergency nature of this visit. If you are not an MCNA provider, please contact our Provider Hotline at 1-855-698-6262 for claims information.