Florida, it's time to smile!

MCNA Dental is proud to provide dental benefits for children and adults enrolled in Florida Medicaid.

Program Overview

MCNA Dental is a dental plan for Florida Medicaid throughout the entire state. If you live in Florida, you or your children may be assigned to MCNA. We will manage your dental care.

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As an MCNA member, you will automatically have access to great dental care and be eligible for value-added benefits such as an Amazon.com Gift Card.

MCNA offers you a large network of General Dentists and Dental Specialists across Florida. We work with our network dentists to make sure you get the high-quality dental care you need for your best smile!

For more information about Florida Medicaid, visit the Florida Agency for Health Care Administration website.

How to Enroll with MCNA Dental in Florida

You will be notified by the State of Florida that you have been assigned to one of three insurance companies to manage your dental needs. If your insurer is MCNA Dental, you are in luck! You will automatically have access to great dental care and services. You will also be eligible to claim an Amazon.com Gift Card after two preventive dental visits. You can earn a second Amazon.com Gift Card by completing an Oral Health Assessment Form and sending it to MCNA.

Do you need help choosing or changing dental plans? Medicaid has specially trained people to answer your questions and to help you enroll in the plan that best fits your needs. These people are called choice counselors, and they provide services free of charge. To speak with a choice counselor, call the Statewide Medicaid Managed Care Help Line toll free at 1-877-711-3662 (TDD: 1-866-467-4970) or visit www.FLMedicaidManagedCare.com.

Call our Member Hotline if you have any questions or need help with enrollment.

Company Information

MCNA Dental is the largest dental insurer in the nation for state Medicaid and CHIP programs. We have been in business for over 30 years, and over 3.5 million members across 7 states trust their smiles to MCNA!

As a leader in oral health, we strive to be the best. We have been accredited by national organizations to help ensure that we continue to offer the highest quality customer service and dental care. This is key to our commitment to improving oral health care for the members we serve.

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URAC Accredited

MCNA was the first dental plan in the country to be awarded full URAC Dental Plan Accreditation. This important accreditation is a symbol of our dedication to quality improvement and outstanding service.

Visit the URAC website for more information.

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NCQA Accredited

MCNA has earned National Committee for Quality Assurance (NCQA) Accreditation in Credentialing and Recredentialing. This ensures we maintain dental provider networks with only qualified dentists to provide excellent oral health care.

Visit the NCQA website for more information.

For more information about MCNA, visit our corporate website.

Program Benefits

You are entitled to the dental services that help to ensure healthy teeth and a beautiful smile!

Florida Medicaid covers many of the costs of routine and preventive dental care. You qualify based on your family's income.

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    Sealants and Fluoride
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    Root Canals
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    Dental Emergencies

There are even more preventive, diagnostic, and therapeutic covered services available! Download your Member Handbook to see a full list of your covered services.

Benefits Disclaimer: MCNA Dental is a Dental Plan with a Florida Medicaid Contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact us. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change.

Extra Benefits and Services

Your Florida Medicaid dental coverage with MCNA also includes extra benefits and services to smile about!

Value-Added Services

We offer these extra benefits to our members to help promote good oral health. If you are enrolled with MCNA, you can get the extra benefits below. These benefits are available in addition to the standard dental benefits provided by the State. Full details and requirements for each value-added service are available in your Member Handbook.

Included in Your Plan

$25 in Amazon.com Gift Cards

MCNA rewards our members who take care of their oral health! Parents or guardians of our Florida Medicaid members can earn up to $25 in Amazon.com Gift Cards per child! You can earn a $10 Amazon.com Gift Card once the child sees the dentist for an initial dental exam and preventive service when they join our plan. They must then go back for a follow-up dental checkup within 6 months. You can also earn a second $15 Amazon.com Gift Card per child when you submit an Oral Health Assessment Form to MCNA. Adult members can also earn both of these rewards. Restrictions apply.

Included in Your Plan

Bright Beginnings

Members who are pregnant are eligible for MCNA's Bright Beginnings program. Pregnant members will receive a free dental kit with oral health care supplies and information about good oral health for moms and babies.

Included in Your Plan

After-Hours Helpline

All members will have access to after-hours help through MCNA's free Hygienist Helpline. Members may connect with MCNA's own registered dental hygienists for help with dental issues. The helpline is open outside of normal business hours.

Included in Your Plan

My First Toothbrush

Our youngest members will get a reminder about their first dental checkup. We send this reminder to their families by their first birthday. We also send them a free baby toothbrush.

Included in Your Plan

Children's Backpack and Book

Each new MCNA Dental member aged 4 through 6 years will get a free drawstring backpack when they get a dental checkup. The backpack contains a copy of MCNA's children's book, Itty Bitty Baby Teeth.

Included in Your Plan

Caries Risk Assessment

Your primary care dentist can track your risk of tooth decay. The dentist will share a caries risk assessment code with MCNA on the member's claim. The risk level will be saved to the member's dental record.

More Services for You

The following services are available to you at no charge. Call our Member Hotline for more information on any of these services.

  • Auxiliary Aids: The information on this website is available for free in other formats. Please call us to request it.

  • Help in Other Languages and Interpreter Services: If you do not speak English, we can help. We have access to interpreter services. These services let us help answer questions in your preferred language. We can also arrange for an interpreter when you visit the dentist. Our Member Hotline staff can arrange these services at no cost to you.

  • Transportation: Transportation is a covered benefit. You can get a ride to the dentist at no cost to you. This is for non-emergencies. For emergency transportation, call 911. For help with transportation, call our Member Hotline.

News and Resources

Access member news, documents, forms, guides, and helpful resources.

Member Handbook

Your Member Handbook includes detailed information about Florida Medicaid, your covered dental services, contact information, and much more. You will receive your Member Handbook in the mail when you are enrolled with MCNA. You may also download it at any time below.

  • Member Handbook (English)

You may request another hard copy of your Member Handbook at no cost. You may also request the Member Handbook in other formats and languages. Call our Member Hotline and you will receive it within 5 business days.

Member Forms

You may download and complete any of the forms below as needed. Each form contains instructions about where and how to submit it once you have filled it out. If you have any questions or need help with a form, please call our Member Hotline.

State and Federal Resources

Below are resources from state and federal agencies. Explore these resources to find out more about your dental benefits with MCNA.

Other Resources

Below are resources and information that can help you learn more.

News Feed

Below is the latest news and information from MCNA for our members enrolled in Florida Medicaid.

2024 Clinical Practice Guidelines

Posted: July 1, 2024

MCNA adopts Clinical Practice Guidelines (CPGs) that are based on guidance from dental groups such as the American Academy of Pediatric Dentistry (AAPD) and the American Dental Association (ADA). These CPGs help our dentists make the best choices about your oral health and dental treatment. You can find our most up-to-date CPGs in the "Guides and Tools" section on our website.

View News Article

MCNA's Tooth Tribune: May 2024

Posted: June 6, 2024

The May 2024 issue of MCNA’s member newsletter is out now! In the Tooth Tribune, you will find oral health tips and information to help you take care of your teeth and gums. This issue features tips on how to keep your smile healthy over summer break. It also features toothbrush tips and MCNA’s Clinical Practice Guidelines (CPGs). Get your issue of Tooth Tribune here: https://www.mcnafl.net/members/newsletters

New Issue of Tooth Tribune is Out Now

Posted: January 9, 2024

The latest issue of MCNA’s member newsletter is out now! In the Tooth Tribune, you will find oral health tips and information to help you take care of your teeth and gums. This issue features tips on how to keep your smile healthy during holiday travel. It also features MCNA’s privacy practices and Clinical Practice Guidelines (CPGs). Get your issue of Tooth Tribune here: https://www.mcnafl.net/members/newsletters 

Know Your Rights

Posted: December 1, 2023

As an MCNA member you are entitled to certain rights and services when being treated by MCNA network providers. It’s your duty to take part in the healthcare treatment suggested by your provider. We want to make sure that you are aware of your rights and know how to access them. A list of those rights can be found in your Member Handbook. Please read it to know your benefits.

You can always download MCNA’s Member Handbook from our Member Portal. Go to https://member.mcna.net to create your account and log in. You can also call our Member Hotline toll-free if you would like to request a hard copy of your Member Handbook.

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Member Portal

MCNA's Member Portal is a fast and easy way to check your dental claims history, print your ID card, and much more.

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Find a Dentist

MCNA has a large network of general and specialty dentists throughout Florida. You can choose a dentist from MCNA's online Provider Directory. Our online Provider Directory is always current. We also offer printable provider directories.

Kids Zone

MCNA's Kids Zone offers colorful children's activities to help you learn about the importance of good oral health in a fun way. Access interactive dental games, quizzes, downloads, videos, and more!

Contact MCNA

We care about your smile and are here to help you with any questions you may have!

Call our Member Hotline

The easiest way to contact MCNA if you need help with your dental care is to call our toll-free Member Hotline at 1-855-699-6262. You can call Monday through Friday, from 8am through 8pm, EDT, excluding national holidays.

If you call after regular business hours, you can leave a message on our secure voice mailbox. We will return your call the next business day.

MCNA has staff that speaks English and Spanish. We can also help you in other languages. For hearing-impaired members, our TTY line is available at 711.

Email Member Services

You may contact our Member Services team using our email form. You may also email directly to MemberHotline_FL@mcna.net.

Send Email

Send Postal Mail

You may send postal mail to MCNA at:

MCNA Dental

P.O. Box 740370

Atlanta, GA 30374-0370

Social Media

Stay connected with our latest news and events, oral health tips, videos, and more when you follow our social media profiles.

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